Ed's Flooring America

Ed’s Flooring lack of professionalism along with their lack of communication was astounding. It is unfortunate as they are a local area business and I would have liked to continue supporting. However, I’ve completely lost faith in Ed’s Flooring after this experience and hope others do their homework before becoming a customer. Pre-payment requirement: Ed’s Flooring America took full payment up front on Oct 2nd. The up front full payment requirement should have raised some early warning flags. Explicitly discussed and added into the contract that all work was to be performed by Nov 1st. The new flooring ( tile and wood ) was being installed in a rental property with tenants arriving the first of November. Delayed Scheduling: After 3 weeks of zero activity, the installation coordinator ( Jacob ) finally scheduled the carpet / tile removal work to start on Monday Oct 23rd. The new tile installation work was to begin Wednesday Oct 25th and was expected to take 3 days. The wood flooring was set to begin Friday Oct 27th. Sloppy Workmanship: I showed up at the property on Friday Oct 27th to find the tile installer had completed his work, but dumped leftover grout/mortar mix into one of tubs. The mix had started to set and needed to be scraped out with a putty knife. With 2 completely functional sinks at the property it is unclear why the installer used the tub or how he possibly thought it was acceptable to leave a customer’s property in this condition. Failure to show up / Zero Communication: I received a call the morning of Friday Oct 27th from Jacob confirming the wood installer would arrive between 1-2PM. The wood installers failed to show up by 4:30PM, so I began to try and reach Jacob. Unsuccessful, I tried to reach *anyone* at Ed’s Flooring who could help me find out the status of the wood delivery/install. Apparently, Jacob was out of the area and also the only employee who was capable of accessing schedules and installer info. I left the property at 6PM with Ed’s Flooring failing to show up for an appointment they had confirmed earlier that same day. There was not a single communication or phone call from Ed’s Flooring indicating they were delayed or would not be arriving. Unprofessionalism: Headed to Ed’s Flooring Warehouse in Plaistow first thing Saturday morning Oct 28th to find out what happened. Received a text at 9:34AM while in the parking lot from Ed’s Flooring contractor Mike who stated he was 15mins from property. The property is located ~40 miles from Plaistow, NH. I informed Mike the earliest I could get down there was 11:00AM and I had received no advanced communication/notice he was heading to the property. Mike stated he was simply driving back to the warehouse. Spoke to Ed’s Flooring Warehouse employee Ryan whose unhelpful response was ‘Do you deal with contractors much?’. This was apparently Ryan’s attempt to justify his company’s failure to show up to a confirmed appointment combined with their lack of any basic communication out to the customer. This statement along with the attitude of Ed’s Flooring contractor Mike speaks volumes to how they conduct business. While there were some bright spots with specific staff members, the overall experience was terrible and you can certainly find a more professional company who does not struggle with scheduling, basic communication, and workmanship issues.